Refund policy
Return & Refund Policy
Effective Date: July 13, 2026
At Slat Haven, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
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## 30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories and components.
Proof of purchase is required for all returns.
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## Non-Returnable Items
The following items cannot be returned:
• Products that have been installed or used.
• Customized or made-to-order products.
• Clearance or final sale items.
• Gift cards.
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## Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
• Your order number.
• Photos of the item.
• Photos of the packaging.
We will arrange a replacement or issue a full refund at no additional cost.
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## Return Process
To initiate a return, please contact our customer support team at:
support@slathaven.com
Please do not return any item without receiving return instructions from our support team.
Unauthorized returns may not be accepted.
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## Return Shipping
If the return is due to our error (damaged, defective or incorrect item), we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs.
Shipping charges are non-refundable unless required by applicable law.
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## Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
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## Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange, please contact our support team.
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## Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.
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## Contact Us
Slat Haven
Email: support@slathaven.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM